1. Open the Online Tool

Registering is easy! Simply open my.canadalife.com on your web browser and click the register button.

The My Canada Life Online Tool is the faster way to get your reimbursement. Make the most of your plan and register now!

2. Select Benefits

Before you start, Canada Life needs more information abouth the product that you are registering for.

Since you are registering to manage your benefits plan, click the Select button under the Benefits information. The other options are not services included in your Plan.

3. Confirm Enrollment

Provide the plan information and your personal details:

• Plan Number: 330820
• Certificate Number: Student ID number without letters

If you receive the message "We couldn't find your file at the moment," it indicates that either the validation period is incomplete or you are ineligible for the plan. Email us at guelphplan@mystudentplan.ca to confirm eligibility.

4. Complete the Form

Enter your personal details. It is important you enter your first name and last name exactly as they appear on the school files.

Next, enter your sign-in details: username, password, and your personal or school email address. Finally, select the site language, check the terms and conditions box, and click the Continue button.

5. Activate your Account

Canada Life will email you to verify your email address. Once you confirm it, you can sign in and complete your account setup.

Verify your identity by entering additional personal details, then click the Continue button to complete your account setup.

Decide if you want to turn on two-step verification to keep your account extra safe. If you have it enabled, Canada Life will send you a 5- digit code every time you sign in or change your password.

6. Login to the App

Congratulations! You are registered. Log in to begin navigating your benefits.

Use the username and password created to log in My Canada Life Online Tool. Don't forget to update your address and postal code in your profile.

To submit your first online claim, you must provide your banking information for direct deposit.

Canada Life takes 2 business days to update that information on the system.

1. Log in

Open My Canada Life Online Tool in your web browser or mobile app and log in with the username and password created.

2. Start a Claim

On the main menu, click on the Make a Claim option, then click on the Start a Claim button.

Have your receipts and any supporting documents handy.

3. Select the Patient

On the dropdown box, choose the person who the claim is for. If you have added your dependents to your plan, your dependents will be on the list. Otherwise, you only see your name.

4. Select Claim Type

You need to select one of the claims online forms to start, carefully read each option and click on the services or benefits that you are going to claim.

Note that your plan may not include coverage for all the claim types shown on the image or your account.

5. Enter the Provider Information

You must complete the online form to provide the name, address, postal code, and other information required to process your claim. Make sure you enter the same information that you have on your receipt.

Then, you must answer a few yes or not questions about the claim.

6. Enter the Expense and Submit the Claim

You must click on add the expense button and complete the form. The system shows the information that you need to complete.

You can include up to 7 expenses if from the same provider. Then, you must upload the receipt and other supporting documents to process your claim.

To finish, click on the submit button.

Drug Exception Request

Download and complete the Drug Exception Request Form to request coverage of a drug that is not automatically covered under the drug plan. Before downloading and completing this form, please use our Prescription Drug Search Tool to find out if your medication is covered by the plan.

Drug Prior Authorization

Use this form to request coverage of a drug that is covered by the plan but has a note advising you that prior authorization is required after using the Prescription Drug Search Tool.

Medical Equipment and Supplies

Download and complete the Health Claim Form to request coverage of medical equipment, appliances, and services covered by the plan. This form must be completed by the student and a physician's referral is required.