1. Open the Online Tool

Registering is easy! Simply open my.canadalife.com on your web browser and click the register button.

The My Canada Life Online Tool is the faster way to get your reimbursement. Make the most of your plan and register now!

2. Select a Service

Before you start, Canada Life needs more information about the product that you are registering for.

Click on the Select button under the Benefits information. Please do not select Savings or Both, these are not services included in your Student Benefits Plan.

3. Confirm Enrollment

Provide the plan information and your personal details:

• Group Number: 177890
• Certificate Number: Student ID number without letters

If you receive the message "We couldn't find your file at the moment," it indicates that either the validation period is incomplete or you are ineligible for the plan. Email us at healthdental@westernusc.ca to confirm eligibility.

4. Complete the Form

Provide your personal details, your name as it appears on the college files and your personal or school email.

Next, provide the account information and create login credentials. To finish, check the terms and conditions box and click on the Continue button.

5. Activate your Account

You will receive an email from Canada Life with a link to verify your email. Click on the link in the email to activate your account.

You must verify the ownership of the email used in the form. Your account will be not activated if you do not open the link.

6. Login to the App

Congratulations! You are registered. Log in to begin navigating your benefits.

Use the username and password created to log in My Canada Life Online Tool. Don't forget to update your address and postal code in your profile.

Canada Life takes 2 business days to update that information on the system.

1. Log in

Open My Canada Life Online Tool in your web browser or mobile app and log in with the username and password created.

2. Start a Claim

On the main menu, click on the Make a Claim option, then click on the Start a Claim button.

Have your receipts and any supporting documents handy.

3. Select the Patient

On the dropdown box, choose the person who the claim is for. If you have added your dependents to your plan, your dependents will be on the list. Otherwise, you only see your name.

4. Select Claim Type

You need to select one of the claims online forms to start, carefully read each option and click on the services or benefits that you are going to claim.

Note that your plan may not include coverage for all the claim types shown on the image or your account.

5. Enter the Provider Information

You must complete the online form to provide the name, address, postal code, and other information required to process your claim. Make sure you enter the same information that you have on your receipt.

Then, you must answer a few yes or not questions about the claim.

6. Enter the Expense and Submit the Claim

You must click on add the expense button and complete the form. The system shows the information that you need to complete.

You can include up to 7 expenses if from the same provider. Then, you must upload the receipt and other supporting documents to process your claim.

To finish, click on the submit button.

Drug Exception Request

Download and complete the Drug Exception Request Form to request coverage of a drug that is not automatically covered under the drug plan. Before downloading and completing this form, please use our Prescription Drug Search Tool to find out if your medication is covered by the plan.

Drug Prior Authorization

Use this form to request coverage of a drug that is covered by the plan but has a note advising you that prior authorization is required after using the Prescription Drug Search Tool.

Medical Equipment and Supplies

Download and complete the Health Claim Form to request coverage of medical equipment, appliances, and services covered by the plan. This form must be completed by the student and a physician's referral is required.