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Assistance

Please try searching by your key words for the benefit or information you want to know.




On Campus Care

 The NAITSA Service Hub Coordinator is fully acquainted with the details of health and dental benefits and has been selected  based on their understanding of the unique needs of students along with their personal service skills. The following is a partial  list of services that are available from the NAITSA Service Hub:

 • activate your coverage
 • pick up your myBenefits Card
 • pick up forms
 • purchase coverage for your spouse and/or dependent(s)
 • plan inquiries

 Please feel free to contact the NAITSA Service Hub Coordinators on any matter in which you require personal attention.

 NAITSA Service Hub
 Room O108
 11762 - 106 Street NW
 Edmonton, Alberta T5G 3H4
Phone: 780-471-7730 • Fax: 780-491-3058
Email: studentplans@nait.ca

Insurance Carrier

Claims Mailing Address:
The Canada Life Assurance Company
Group Claims Department
P.O. Box 4408
Regina, Saskatchewan S4P 3W7

Customer Service:
For claims status and benefit inquiries: 1-800-957-9777
You will require your plan number (330823) and Student ID when calling.

General Online Inquiries: https://www.canadalife.com/
GroupNet Plan Member Services: gwl.greatwestlife.com

FAQ

Who do I contact for claims related issues?
Students must contact Canada Life (Insurance Carrier button) customer service directly to inquire about payment status and claims history details. Your NAITSA Service Hub does not have access to your claims details.

Who do I contact for eligibility and enrolment inquiries?
Students must contact the NAITSA Service Hub (On Campus Care button) for eligibility and/or enrolment status.

Why a health and dental plan?
Costs for dental and health services are at an all time high and show no sign of reprieve. Students on fixed incomes are especially susceptible to these increases, and the last thing they want to spend these fixed monies on is an unforeseen accident, dental or medical procedure. Putting even routine procedures off can have monumental effects for students, as missing classes or study time can have disastrous consequences. Considering these points, the NAITSA has worked to design and implement a reasonably priced health and dental insurance plan. This plan can aid students in maintaining a quality of health, which can ensure that avoidable medical emergencies do not endanger the pursuit of their studies.

Why is the plan mandatory?
With a mandatory plan, the insurance risk is spread over a larger number of students, thereby lowering the cost per student, making the fee in a range that is affordable to students. An individual health and dental plan can cost as much as 5 times the current student fee.

Is this plan the same as my provincial health care?
No. The Student Health & Dental Plan is an extended health and dental plan, which supplements your existing provincial health care. It DOES NOT replace your provincial health care. Student benefits are payable after any provincial health care benefits have been exhausted. This plan does not cover user fees.

How do I pay the fee?
The fees for the health and dental plans will be assessed automatically by the institution at registration if you meet the eligibility criteria previously listed.

What if I already have coverage?
Co-ordination of Benefits: Benefits under the two plans can be co-ordinated to increase your coverage up to a total of 100% of the actual expense(s) incurred. For example, following payment under this plan you can submit outstanding balances to the other plan for consideration.

Opting Out of the Student Benefits: If you are an eligible student and have comparable health and/or dental coverage you may apply to opt-out of the benefits. Each student is given an opportunity to opt-out of the benefits under the health and/or dental plan(s) each year. All opt-out forms must be completed online or through the NAITSA Service Hub and must be received by the applicable deadline.

What if I miss the Opt-Out deadline?
You will not be able to opt-out of coverage at any other point during the school year. For example, if your program starts in September, you must opt-out prior to the end of the Fall deadline. The same rule applies for opting in (unless you lose your comparable coverage, see below for loss of coverage information). NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable opt-out deadline.

What if I or my family loses our comparable coverage?
If comparable coverage used to opt-out of the student plan(s) terminates, or coverage provided to cover your family terminates you have 30 days from loss of coverage to notify the NAITSA Service Hub in order to be covered under the health and/or dental plan(s). Confirmation of loss of coverage is also required on re-application for coverage. It is your responsibility to apply for benefits and provide payment of the family coverage fee prior to the 30-day deadline.

Downloads


All documents available require the use of Adobe Acrobat Reader version 8 or later, which you can download here for free:

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DIY & Video

Welcome to your group plan

Watch a short welcome video about your benefits.

Sign Up for GroupNet

When registering for GroupNet you will need to provide:
  • Plan Number: 330823
  • ID Number: Your Student ID
Watch a short video about how to register for GroupNet.




Learn about what Groupnet can do

Watch a short video about the various things Groupnet can do.



How to Submit a Claim and Review Benefits and Claim History



Watch a short video about reviewing your benefits and claims history.

Personal Health Risk Assessment(PHRA)

The Personal Health Risk Assessment can be used to create a health profile, build an action plan to support your health and wellness needs and track progress.


Watch a short video about Personal Health Risk Assessment(PHRA).


What Your Plan Covers



Watch a short video about how to figure out what your plan covers.

Enter the Drug Identification Number (DIN) or Drug Name of the prescription medication you are looking to confirm.

Should the prescription drug you are searching for not be covered by the plan, you may be eligible to complete a Drug Exception Request.

In the event that the drugs available on the Formulary are not effective in treating the condition, an exception process is in place. To be eligible for an exception, you must have tried one alternative drug that is eligible on the Formulary. An exception drug request form is available below or from your Benefits Plan Office and must be completed by your physician. Completed forms may be returned to your Benefits Plan Office, can be faxed directly to the insurance company, or sent via email to cldrug.services@canadalife.com.

Request for Coverage of Exception Status Drug form

IMPORTANT! Your drug plan may have certain exclusions regardless if showing eligible under the prescription search tool. Please refer to the exclusions section for further details.




Drug Identification Numbers must be 8 digits. If you have a DIN less then 8 digits, pre-fill with zeros.

If you are enrolled in the student health & dental plan you can access your prescription drug benefits and dental benefits with the myBenefits Card. This means that for eligible benefits, you will only have to pay the co-pay portion of your claim at the time of service. No need to pay upfront and wait for reimbursement.

The myBenefits Card also works at chiropractic, physiotherapy and vision care, providers but is dependent on each service provider's individual business billing practices.

For quick and easy access, choose the email option, to utilize your card from your mobile device.

Downloading the myBenefits Card does not confirm eligibility or benefits coverage.
Please contact the NAITSA Service Hub to confirm your enrolment in the plan.
New Fall 2018 students: Please note that your myBenefits Card will not work during the 6-8 week blackout period from the beginning of term.

Card Generator

Full Name:
Student Number:
 

Service Members


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