College of New Caledonia

The International Student Medical Plan mycanadaplan powered by Morcare offers comprehensive coverage for unexpected medical expenses associated with doctor visits and hospital stays.

Plan Claims

Have receipts for eligible expenses after the effective date of your plan? Learn how to get reimbursements.

International Student Emergency Plan Claim Form

To submit a claim form, you will need to download and complete the form, ensure the form is signed and dated before submitting to mycanadaplan, Powered by Morcare. Please attach the claim form and other documents to support your claim. You must email your documentation to mycanadaplan, Powered by Morcare at mycanadaplan@gallivan.ca.

You must include a copy of the emergency room report and all hospital records if the treatment was received at a hospital. Remember to keep a copy of all documents emailed for your records.

For assistance with your claim form and connecting to the insurer, please email mycanadaplan@gallivan.ca or complete the Contact Form, one of our team members will get back to you within 24 -48 hours.

Download the International Student Emergency Plan Claim Form

Important:

  • All claims must be reported to mycanadaplan, Powered by Morcare with 30 days of occurrence.
  • Written proof of claim must be submitted to mycanadaplan, Powered by Morcare within 90 days of occurrence.
  • You are responsible for all fees charged for any supporting documentation.
  • Failure to complete and sign the form in its entirety or submit supporting documentation will delay claim processing.

How to submit claims

  1. Complete a Claim form
    • Download the Claim form
    • Complete the form electronically or print and fill out each section
    • Fill out all required fields
    • Once complete, print completed form, Sign and Date in Pen (all claim forms must be signed and dated to be processed)
  2. Gather your information related to your medical visit
    • Collect all medical reports, documents, ER Tests, Referrals, follow up required; Confirmation of Receipt(s); anything that you received during your appointment
    • Make a clear photocopy of your documents and scan (keep your originals)
  3. Submitting the Claim:
    • Submit a claim form when one has been requested by the insurer following a direct billing invoice submitted by the provider (clinic or hospital); the insurer will contact you for follow-up
    • Submit a claim form when you have paid out of pocket for your medical visit
    • Once your form is completed and applicable documents copied, email them to mycanadaplan@gallivan.ca
  4. Follow up Status:
    • Check your email for follow up documentation from the insurer email claimsia@iaassist.com that may be required by the Claims Department to process your claim. They will explain to you exactly what is missing from your submission.
    • Provide any requested information as soon as possible.
    • Need Help? Complete the Contact Form to the mycanadaplan Powered by Morcare team for assistance with questions or additional documentation related to your submitted claim.
    • If your claim is denied, an explanation about the exclusion(s) will be provided by email from the insurer.

Tip* Before leaving the clinic, or medical visit request a copy of your medical records, tests, referrals, follow up or doctor's notes that were applicable. This will help in processing your claim, otherwise the insurer will have to request you to complete an authorization form signed by you to obtain your medical records to process your claim.

Direct Billing Networks – International Students

You are not required to use the clinic listed under the Direct Billing Network Clinics provided however the listed clinic is set up to bill directly to the insurer once you have arranged and confirmed your appointment to the clinic with a verification of benefits via the support of the mycanadaplan, Powered by Morcare.

Calling prior to visiting a walk-in clinic will help you to manage the clinic choices and allow the call center to confirm your booking, if applicable, with the specified clinic and provide them with a Verification of Benefits (VOB), allowing for your visit to be direct billed to the insurer.

You can email the mycanadaplan, Powered by Morcare call center assistance team at: mycanadaplan@gallivan.ca.

When visiting a non-direct billing clinic, you are required to pay out of pocket for your visit followed by submitting a claim. Please ask the clinic or hospital where you received treatment for a copy of all the medical records related to your visit. This information needs to be included when submitting the claim. Please follow the instructions under submitting claims.

Should you require immediate medical attention due to an illness, injury, or accident, please contact the toll-free number: 1-888-985-1552 from Canada unless you have an emergent medical occurrence, please dial 911, alternatively, you can email mycanadaplan@gallivan.ca to be connected to a case representative.

Select for PPN Direct Billing Networks Listing