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Frequently Asked Questions

Who do I contact for claims related issues?
Students must contact Great-West Life customer service directly to inquire about payment status and claims history details. Your Benefit Plan Office does not have access to your claims details.

Who do I contact for eligibility and enrolment inquiries?
Students must contact the SABVC Benefits Plan Office for eligibility and/or enrolment status.

Why a health and dental plan?
Costs for dental and health services are at an all time high and show no sign of reprieve. Students on fixed incomes are especially susceptible to these increases, and the last thing they want to spend these fixed monies on is an unforeseen accident, dental or medical procedure. Putting even routine procedures off can have monumental effects for students, as missing classes or study time can have disastrous consequences. Considering these points, the SABVC has worked to design and implement a reasonably priced health and dental insurance plan. This plan can aid students in maintaining a quality of health, which can ensure that avoidable medical emergencies do not endanger the pursuit of their studies.

Why is the plan mandatory?
With a mandatory plan, the insurance risk is spread over a larger number of students, thereby lowering the cost per student, making the fee in a range that is affordable to students. An individual health and dental plan can cost as much as 5 times the current student fee.

Is this plan the same as my provincial health care?
No. The Student Benefits Plan is an extended health and dental plan, which supplements your existing provincial health care. It DOES NOT replace your provincial health care. Student benefits are payable after any provincial health care benefits have been exhausted. This plan does not cover user fees.

How do I pay the fee?
The fees for the health and dental plans will be assessed automatically by the institution at registration if you meet the eligibility criteria previously listed.

What if I already have coverage?
Co-ordination of Benefits: Benefits under the two plans can be co-ordinated to increase your coverage up to a total of 100% of the actual expense(s) incurred. For example, following payment under this plan you can submit outstanding balances to the other plan for consideration. With the Student FLEXible Benefits Plan you could choose a coverage option that works best with your other coverage to maximize your insurance protection. 

Opting Out of the Student Benefits: If you are an eligible student and have comparable health and/or dental coverage you may apply to opt-out of the benefits. Each student is given an opportunity to opt-out of the benefits under the health and/or dental plan(s) each year. All Opt-Out Forms must be completed online or through the SABVC Student Benefits Plan Office and must be received by the applicable deadline.

What if I miss the Opt-Out deadline?
You will not be able to opt-out of coverage at any other point during the school year. For example, if your program starts in September, you must opt-out prior to the end of the Fall deadline. The same rule applies for opting in (unless you lose your comparable coverage, see below for loss of coverage information). NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable opt-out deadline.

What if I or my family loses our comparable coverage?
If comparable coverage used to opt-out of the student plan(s) terminates, or coverage provided to cover your family terminates you have 30 days from loss of coverage to notify the SABVC Student Benefits Plan Office in order to be covered under the health and/or dental plan(s). Confirmation of loss of coverage is also required on re-application for coverage. It is your responsibility to apply for benefits and provide payment of the family coverage fee prior to the 30-day deadline.

FLEXible Benefits Plan FAQs

What is a Benefits Flex Plan?

A Benefits Flex Plan provides plan members with insurance coverage while allowing individuals to choose a coverage that best suits a personal situation. In the case of a Student FLEXible Benefits Plan, the options are based on a base plan (called the Balanced Plan), and only the defined options are available.

Why a Benefits Flex Plan?

To provide students with supplemental health & dental insurance that can be customized to an individual’s situation or needs.

Who is eligible for the SABVC Student FLEXible Benefits Plan?

Any students who are eligible for the SABVC Student FLEXible Benefits Plan are able to choose a Flex option. All eligible students are automatically enrolled in the Balanced Plan.

How much does it cost to flex my benefits?

The Student FLEXible Benefits Plan has been created so that all coverage options are provided at the same cost. There is no additional fee to Flex your plan, the Student Fee you pay with your tuition covers the cost of your coverage.

How and when can I choose a Flex option?

You have one opportunity each year during your enrolment period or on the anniversary of your first enrolment period to Flex your benefits however please note certain restrictions apply, see the Terms and Conditions section for more information. There is an enrolment change deadline and all forms must be submitted prior to the deadline.

Can I change my Flex option?

Once a Flex option is selected that is your coverage in all future periods that you are enrolled in the Plan(s), see the Terms and Conditions section for more information. 

If I add my Family, how does Flex impact their coverage?

If you enroll eligible family members into the Plan(s), the coverage provided to family members will be based on the same plan that the student is enrolled in. Any coverage maximums apply to each individual in the family.

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